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General Questions

Can I order a printed catalogue from you?

No. We support sustainability and have decided not to print catalogues. Instead, we focus our efforts on offering you the best selection of our products in our online shop. To receive more detailed advice, please kindly contact our Customer Care Team via the contact form.


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I have bought an item. What happens now?

Thank you very much for choosing a benuta product.


After you finalize your order, an order confirmation will be sent to your email address. Should you not find this message, please check if the confirmation has not been moved to the spam folder. Items which are available from stock are generally dispatched shortly after we receive the payment. Other items are delivered within the specified period. In any case, we inform you again, as soon as the order has been dispatched. Additionally, you will receive a tracking link, which will allow you to check the status of your shipment online.


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What is the best way to clean my rug?

I am experiencing a technical issue. What can I do?

Firstly, please try to reload the page by pressing the "F5" key on your keyboard. If it doesn't resolve the issue, please clear your browser's cache and also the cookies. Otherwise, please try an alternative browser.


Should the issue persist, please send us a message via our contact form.


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