benuta.co.uk

Dear Customers,

we are very aware of the problems you are currently experiencing. Sadly, we have huge problems with orders placed between the end of December until now, not being delivered to our valued customers in the UK, especially by UPS. This is mainly caused due to the Brexit issue and resulted in a huge flood of emails & telephone calls, which we are not able to respond to in the usual time.

Every single employee is working tirelessly to get the situation back in control. But this is an enormous task, especially as UPS is still not able to tell us where most of these parcels are right now, and what will happen to them (will they be delivered to our customers eventually or will they be returned to us). This is no scam or fraud from our side.

We are doing our best to answer all enquiries within the next few days and hope for your understanding during these challenging times. 

You are absolutely right to be annoyed that your request has not been dealt with so far, but this wasn't intended. We never expected that something like this might happen and are very sorry for the inconvenience. 

We hope you accept our sincerest apologies. 

Kind regards,

benuta service team

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No. We support sustainability and have decided not to print catalogues. Instead, we focus our efforts on offering you the best selection of our products in our online shop. To receive more detailed advice, please kindly contact our Customer Care Team via the contact form.

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Thank you very much for choosing a benuta product.

After you finalize your order, an order confirmation will be sent to your email address. Should you not find this message, please check if the confirmation has not been moved to the spam folder. Items which are available from stock are generally dispatched shortly after we receive the payment. Other items are delivered within the specified period. In any case, we inform you again, as soon as the order has been dispatched. Additionally, you will receive a tracking link, which will allow you to check the status of your shipment online.

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We have published a special article for you: Clean your rug.

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